Our Privacy Policy

Coles Express

Your privacy is very important to us and we will always act to protect your information. Coles Express takes this responsibility seriously and is very careful about how and when your personal information is collected, used and shared. 

This statement tells you in general terms what our commitment is, why we need to collect personal information, who we may share that information with outside of Coles Express and how you may access the information that we keep.  This statement is reviewed and may be updated from time to time.

Where possible, we will give you the option of interacting anonymously with us provided it is practicable and lawful to do so.

We use fair and lawful means of collecting personal information. In most circumstances we will collect personal information directly from you.  We collect personal information where it is necessary for us to perform a service or conduct our business activities, including when you provide feedback on our products or services or enter competitions. 

We keep personal information securely and only for the time required for legitimate business purposes.

We will only use or disclose personal information:

• for the purposes for which we have advised that we are collecting it, and for related purposes that could reasonably be expected in the circumstances
• with your consent, or
• as required by law

In some circumstances we may need to disclose personal information to our related companies, service providers, suppliers, government authorities and others, but will always do so in accordance with the above principles and where the third party agrees to maintain the security and confidentiality of your information. We will not sell personal information under any circumstances or share it with anyone for marketing purposes, unless you have given your permission.  We give you the opportunity to opt-out of marketing offers where you may have changed your mind since you subscribed.

We will take reasonable steps to ensure your information is accurate, complete, up-to-date and relevant.  If you would like more information about our use of information, a copy of personal information held about you or you think any information we hold about you is inaccurate, please contact our customer service team on 1800 656 055.