FAQ
Frequently Asked Questions
Q. How do you ensure the accuracy of the fuel volume coming out of the pump? Do you calibrate the pumps?
A. We guarantee you ‘get what they pay for’ when you buy fuel at any of our sites. The calibration of fuel pumps at Coles Express sites exceeds Australian standards and is independently conducted at twice the frequency required by law to ensure accurate dispensing of fuel. If you have any concerns, please contact us.
Q. How often is fuel delivered to your sites?
A. Fuel deliveries are carefully scheduled to meet the demand at individual sites, causing minimum inconvenience to customers. Some sites may even have several deliveries a day! Our store teams monitor the levels of our tanks twice per day so we can ensure our fuel deliveries are as timely as possible.
Q. Why are some of your sites just branded ‘Shell’ and some sites branded ‘Shell’ and ‘Coles Express’?
A. Not all ‘Shell’ service stations are Coles Express service stations. There are about about 249 independently operated Shell service stations nationally that will not redeem the fuel discount receipt for Coles, Coles Online, Liquorland, BI-LO, Kmart, Pick 'n Pay Hypermarket and ShopFast customers.
The Coles Express logo, and the discount fuel offer, will be displayed prominently at the front of each Coles Express operated store. Find your nearest Coles Express outlet.
In addition to Coles Express service stations, we have an agreement with the following non-Coles Express outlets where you can also redeem your fuel discount receipt.
New South Wales
- Shell Aberdare, 68 Aberdare Rd, Cessnock, (02) 4990 5555
- Shell West End Service Station, Cnr Ferguson Street and Lambeth Street (Gwydir Hwy), Glen Innes, (02) 6732 6755
- Shell North Parkes Driveway, Cnr Currajong Road and Webb Street, Parkes, (02) 6882 9299
- Tapscott Services, 177 Maitland Street, Narrabri, (02) 6792 1932
- Shell Murwillumbah, 303 Tweed Valley Way, Murwillumbah, (02) 6672 1569
- Sam & Joel’s Service Centre, 16 Mitchell Highway, Wellington, (02) 6845 2769
- Shell River Street, 273 River Street, Ballina, (02) 6686 2910
Victoria
- Phillip Island Motors, 157 Thompson Avenue, Cowes, (03) 5952 2567
- Alpine Service Station, 233 Great Alpine Road, Myrtleford, (03) 5752 2420
- Murray Goulburn Trading Pty Ltd, 113-117 Karinie Street, Swan Hill, (03) 5032 1017
- Emily Street Service Station, 35 Emily Street, Seymour, (03) 5792 2512
- Dowson's Service Station, 307 White Road, Wonthaggi, (03) 5672 1186
- Shell Morwell Self Serve, 169-171 Princes Hwy, Morwell, (03) 5134 8747
South Australia
- Shell Littlehampton, 35 Main Road, Littlehampton, (08) 8391 0356
Western Australia
- Shell Margaret River Roadhouse, 91 Bussell Hwy, Margaret River, (08) 9757 2190
- Thompson's Garage & Service Station, 91 Giblett Street, Manjimup, (08) 9771 1777
- Tony's Service Station, 44 Egerton Street, Narrogin, (08) 9881 2772
- Wonthella Smart Mart, 115 North West Coast Highway, Geraldton, (08) 9964 5445
Queensland
- Shell Cannonvale, 138 Shute Harbour Road, Cannonvale, Whitsundays, (07) 4946 6203
Please note that FlyBuys are not accepted at these outlets.
Q. What is the business relationship between Shell and Coles Express?
A. Shell is essentially a fuel manufacturer and wholesaler, and Coles Express obtains its supply of quality fuel products exclusively from Shell.
Q. I am going on a long drive, how can I find out where the Shell or Coles Express sites are along the way?
A. Access the Shell Fuel finder – it’s a great resource to help you plan your trip and fuel stops along the way.
Q. What is Shell Unleaded E10?
A. Shell Unleaded E10 is an unleaded fuel formulated with 10% ethanol. There are some great advantages to using Shell Unleaded E10.
Q. What are the benefits of premium fuels like Shell V-Power?
A. Shell V-Power is designed to help cars operate at their best, using powerful cleaning agents and Friction Modification Technology (FMT). Read more about the benefits of using Shell V-Power.
Q. Who controls what the price of petrol is?
A. Coles Express sets the price for all our sites across Australia from our head office.
Q. Do you have any tips on getting more kilometres out of my tank of fuel?
A. We know that getting more out of every drop of fuel is important – so we’ve got 10 great tips to keep your vehicle going for longer.
Q. What are the octane ratings of Shell fuels?
A. The octane levels of Shell unleaded fuels vary by product type. Here is a breakdown and the relevant octane levels of each:
Q. Can I buy a Coles Express Gift Card?
A. Absolutely! Coles Express Gift Cards can be purchased from most Coles supermarkets and can be used at any Coles Express site across Australia on either fuel or most shop purchases. They can be loaded with any amount from $5 to $500. Unfortunately at the moment the gift cards cannot be purchased at Coles Express sites. Find out more information about our gift cards.
Q. Can I use my Coles Group & Myer Gift Cards at Coles Express?
A. Unfortunately at this time Coles Group & Myer gift cards cannot be redeemed at Coles Express sites.
Q. Can I use my 4 cent fuel discount receipt on fuels other than unleaded petrol?
Yes you can. The 4 cent fuel discount receipt can be used on any of the Shell quality fuels available at Coles Express including Shell V-Power, Diesel, Unleaded and Unleaded E10, and Autogas. Read more information about this fuel discount promotion, including the terms and conditions.
Q. Can I use my FlyBuys card at Coles Express?
A. Yes, you can certainly earn FlyBuys points by shopping at Coles Express. You will collect 1 standard point for every $5 you spend on fuel or shop items. Please note though, that FlyBuys points are not awarded on purchases of tobacco or related items in Queensland, South Australia or the Australian Capital Territory. Find out more information about the using your FlyBuys card at Coles Express.
Q. What credit cards does Coles Express accept?
A. We accept all major credit cards including Mastercard, Visa, Diners Card, and American Express. Find out more information on accepted payment types . Please note that we do not accept cheques.